Question 1

How do I register myself for a tournament?

Accepted Answer

If you have joined the club with your Blind Valet account, you should see the scheduled tournaments in the lobby. Just click on the Register button for the tournament you wish to join.

Question 2

How do I rename or delete a tournament template?

Accepted Answer

Click Manage Templates in the left sidebar. You should see all your available templates there. Select the vertical menu of the template you want and choose the Rename or Delete option.

Question 3

How do I delete my account?

Accepted Answer

Please send account deletion requests to support@blindvalet.com. Be advised that all related data (clubs, tournaments, leagues, etc.) will be deleted with your profile and this process is irreversible.

Question 4

How do I change a club member's name?

Accepted Answer

If the player was created manually by club staff, you can edit the name from Members in the left sidebar. If the player joined your club using their own Blind Valet account, they can change their display name themselves by clicking Profile at the bottom of the sidebar and editing it in the Profile tab.

Question 5

How do I change the email address on my account?

Accepted Answer

If you are connecting with the Email/Password method, click Profile at the bottom of the left sidebar to open your profile. On the Profile tab, click the edit button next to your email address to change it. If you are connecting with Google or Facebook connection methods then you cannot change your email address directly. You would need to create a new account with the connection method and email address of your choice, then contact support@blindvalet.com to transfer your club and/or subscription to the new account.

Question 6

How do I change the club logo or clock background?

Accepted Answer

Both of those require a paid subscription (Home Game or Club). If you are a subscriber, you can change these images from Club Settings in the left sidebar (visible only to club staff).

Question 7

How do I customize the chipset values?

Accepted Answer

This feature requires a paid subscription (Home Game or Club). If you are a subscriber: Create or open a tournament Go to the Blind Structure tab Under the Chipset field, click on Modify Choices

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time. Click your plan badge in the left sidebar (under your name) — or click Profile and go to the Subscription tab. Then click Cancel Subscription. Your subscription will remain valid until the end of the period you paid for, but it will not attempt to renew.

Question 9

What is the difference between a Rebuy Tournament and a Reentry Tournament?

Accepted Answer

The most important distinction is that as long as a player rebuys in a Rebuy Tournament, they have not been eliminated from the tournament. Even if they lose all their chips, if they rebuy, there is no elimination. In a Reentry Tournament, when a player loses all their chips, they are eliminated, but have the option to register again for the tournament. The main implications for this in Blind Valet are: Bounties are not issued when a player rebuys, because there was not an elimination. Bounties are issued for every entry in a reentry tournament, as each one is an elimination and a new registration. For league tournaments, by default only a player's first entry counts toward their league finish and points; re-entries are ignored. You can change this per league with the Count re-entries in scoring option in League settings. When enabled, a player's best (deepest) finish across all their entries counts, and their cost, knockouts, winnings, rebuys and add-ons are summed across every entry for custom point formulas.

Question 10

Where do I record a rebuy?

Accepted Answer

First, you need to make sure that the Tournament Type is set to Rebuy Tournament on the Blind Structure tab. Then, if you are managing player registrations, just select the vertical menu next to the player that took the rebuy and select the Rebuy option. If you aren't managing registrations, there is a vertical menu in the clock controls where you can add the Rebuy.

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