Question 1

How do I register myself for a tournament?

Accepted Answer

> If you have joined the club with your Blind Valet account, you should see the scheduled tournaments in the lobby. Just click on the **Register** button for the tournament you wish to join.

Question 2

How do I rename or delete a tournament template?

Accepted Answer

> Click **Manage Templates** in the left sidebar. You should see all your available templates there. Select the vertical menu of the template you want and choose the **Rename** or **Delete** option.

Question 3

How do I delete my account?

Accepted Answer

> Please send account deletion requests to **support@blindvalet.com**.
>
> Be advised that all related data (clubs, tournaments, leagues, etc.) will be deleted with your profile and this process is irreversible.

Question 4

How do I change a club member's name?

Accepted Answer

> If the player was created manually by club staff, you can edit the name from **Members** in the left sidebar.
>
> If the player joined your club using their own Blind Valet account, they can change their display name themselves by clicking **Profile** at the bottom of the sidebar and editing it in the Profile tab.

Question 5

How do I change the email address on my account?

Accepted Answer

> If you are connecting with the Email/Password method, click **Profile** at the bottom of the left sidebar to open your profile. On the **Profile** tab, click the edit button next to your email address to change it.
>
> If you are connecting with Google or Facebook connection methods then you cannot change your email address directly. You would need to create a new account with the connection method and email address of your choice, then contact **support@blindvalet.com** to transfer your club and/or subscription to the new account.

Question 6

How do I change the club logo or clock background?

Accepted Answer

> Both of those require a paid subscription (Home Game or Club).
>
> If you are a subscriber, you can change these images from **Club Settings** in the left sidebar (visible only to club staff).

Question 7

How do I customize the chipset values?

Accepted Answer

> This feature requires a paid subscription (Home Game or Club).

> If you are a subscriber:
> - Create or open a tournament
> - Go to the Blind Structure tab
> - Under the Chipset field, click on **Modify Choices**

Question 8

How do I cancel my subscription?

Accepted Answer

> You can cancel your subscription at any time.
>
> Click your plan badge in the left sidebar (under your name) — or click **Profile** and go to the **Subscription** tab. Then click **Cancel Subscription**.
>
> Your subscription will remain valid until the end of the period you paid for, but it will not attempt to renew.

Question 9

What is the difference between a Rebuy Tournament and a Reentry Tournament?

Accepted Answer

> The most important distinction is that as long as a player rebuys in a Rebuy Tournament, they have not been eliminated from the tournament. Even if they lose all their chips, if they rebuy, there is no elimination.
> 
> In a Reentry Tournament, when a player loses all their chips, they are eliminated, but have the option to register again for the tournament.
>
> The main implications for this in Blind Valet are:
> - Bounties are not issued when a player rebuys, because there was not an elimination.
> - Bounties are issued for every entry in a reentry tournament, as each one is an elimination and a new registration.
> - For league tournaments, by default only a player's first entry counts toward their league finish and points; re-entries are ignored.
> - You can change this per league with the **Count re-entries in scoring** option in League settings. When enabled, a player's best (deepest) finish across all their entries counts, and their cost, knockouts, winnings, rebuys and add-ons are summed across every entry for custom point formulas.

Question 10

Where do I record a rebuy?

Accepted Answer

> First, you need to make sure that the **Tournament Type** is set to *Rebuy Tournament* on the **Blind Structure** tab.
> 
> Then, if you are managing player registrations, just select the vertical menu next to the player that took the rebuy and select the Rebuy option.
> 
> If you aren't managing registrations, there is a vertical menu in the clock controls where you can add the Rebuy.

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